FAQ

General FAQ

If the product you received is defective we will happily take it back or get you a replacement.

If the product is unopened and unused we will happily accept it back for a small restocking fee.

Special order items are generally non-returnable/refundable.

Ordering

For customers with open accounts: Once we have all available information from you, the best way to get your order into your hands is to approve all quotes and drawings in a timely manner. This allows us to order any necessary materials, pull stock, or get our shop working on it.

For walk-in customers or non-account customers: Once all quotes and drawings are approved, we ask for 50% deposit on stock orders and 100% deposit for custom orders.

Architect drawings, specifications, measurements of existing frames or doors, throat sizes, handing, and any hardware information (make/model/function), fire rating, etc. The more information you can bring to us the better we can serve you.
For account holders our accounting department will bill you whenever orders are picked up or products are delivered. For walk-in customers and non-account holders we accept cash and credit cards.
If you would like to open an account just ask one of our employees or give us a call and our accounting department can forward the necessary paperwork to get your account open.

Contract Work

General Hardware would be happy to bid or quote your next project. While most projects we can handle, occasionally we will have to turn away a job if it is not within our expertise or includes products we don’t supply. If we can’t do it, we can point you to a company that can!

If you would like a quote or bid for your next project, just call and ask for estimating. We will be happy to assist.

Once you award us a project and contracts are signed we will put together a submittal package for your architect to approve. Once all items have been approved and design changes implemented, we will order products. Due to liability issues, we can only order products once all submittal items are approved. We will do our very best to help in this process.
If you would like to work with a different project manager or estimator we don’t mind. Sometimes two personalities or styles just don’t work well and we understand that. If you would like to switch just give us a call and ask to talk with a different estimator than before. No hard feelings, it’s our priority to make sure your job runs smoothly.

Installation

If you would like to discuss any aspect of installation; bidding, current work, or general questions, please call and ask for Ken Coffey.

While they are technically two separate companies they operate under the same roof. We coordinate closely and work together on all projects.
General Hardware Installation LLC is a carpenters union member and all of the installation crews are union members.
If your job includes work with the installation division, please make your contract out to General Hardware Installation LLC.

Residential

Yes we do, and are happy to assist in your next residential project.